Cancellation Policy

• Cancellation more than 5 weeks ahead of the test date - candidate will receive full refund less $50.00 administrative fee).
• Cancellation less than 5 weeks ahead of the test date - candidate will receive NO refund.
• Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. The candidate must re-apply.

Transfer Policy

• Request for Test Day Transfer must be made more than five weeks prior to the elected test date (without penalty). Transfer dates will depend on availability.
• Candidates who wish to transfer less than five weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.

Candidates seeking cancellation or transfer within the five-week period prior to the test date will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

• Serious illness - hospital admission or serious injury
• Loss or bereavement - death of a close family member
• Hardship/trauma - victim of crime, victim of traffic accident
• Military service

Candidates must file an application for refund no later than five (5) working days after the test date. You must complete a "Request for Refund or Test Day Transfer Form" and attach appropriate documentation and/or evidence - medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid by cheque and usually take three to four weeks from the date of the request to be processed and mailed.

Form

  IELTS Request for Refund or Test Day Transfer Form (PDF)

Absent on Test Day

If a candidate is absent on the day of the test, the candidate will lose the full test fee and must re-apply.

Late Arrival on Test Day

If a candidate is late arrival on test day and not admitted, he or she must contact the IELTS Test Centre.